Respect customer, understand customer, continue to offer exceed customer expectations of products and service, do customers forever partner. This is our constant and advocate the service idea.
(1) should stand in the customer (or consumers) position, not standing in the company's shoes
Research, design and improve the service.
(2) perfect service system, strengthen the pre-sale, sale and after-sale service to customers in the use of a commodity
The several problems in the timely help solution, make customers feel great convenience.
(3) attaches great importance to the customer opinion, let the customer to participate in the decision, the processing customers' opinions as that
Customer satisfaction is important one annulus.
(4) establish all take the customer as the center of the mechanism. All agencies of the establishment, service process
Change, etc, are all to customer demand for the center, the customer opinion to establish rapid response
Mechanism.
"5 S" means "stands for SMILE), (SPEED), honest, and quickly (SINCERITY), dexterity (SMART), research (STUDY)" five words in English is the abbreviation of initials. "5 S" concept is the most representative service culture innovation, not only with the human dye-in-the-wood the characteristics of The Times, still have quite maneuverability. Really putting the "5 S" service concept.
